Library
- What an AI-drafted review reply is and how it works
What it means to have AI write a reply to a customer review, what the tool does with your review, and why a person still has to read the draft.
- Where AI review reply features are found
The three places AI can draft a review reply, a platform's own reply box, review software and general chat assistants, and what each one sees.
- What to give an AI so a review reply sounds like your business
Which details to put in a prompt so an AI-drafted review reply is accurate and specific, and which details to leave out.
- Drafting a reply to a negative review with AI
Can AI help with an angry review? Yes as a first draft, but a person has to check the facts, the tone and what the reply promises.
- Drafting thank-you replies to positive reviews
How to use AI for replies to happy reviews without every answer sounding the same, and what Google says about repeated thank-yous.
- Keeping customer details out of public replies and AI tools
What never to paste into an AI tool or post in a public review reply, with Google's personal information policy and Australian regulator guidance.
- What Google says about owner replies to reviews
What Google's help pages say about owner replies, review checks, incentives and personal information, and what they don't say about AI.